Ghanada Autos respects your privacy and is committed to handling personal information responsibly and securely.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit www.ghanadaautos.com, contact us or use our automotive services.
01Information We May Collect
Depending on how you interact with Ghanada Autos, we may collect:
Identity Information
- Full name
- Date of birth where necessary
- Government-issued identification where required for a transaction
- Driver's licence information where required for rentals, test drives or other services
Contact Information
- Telephone number
- Email address
- Residential or delivery address
- WhatsApp contact information
Vehicle Information
- Vehicle make and model
- Vehicle identification number (VIN)
- Registration information
- Mileage
- Vehicle condition
- Repair and service history provided to us
Transaction Information
- Vehicle enquiries
- Purchases
- Reservations
- Deposits
- Payments
- Invoices
- Shipping transactions
- Service and repair history
Financing Information
If you apply for financing, information necessary to process your application may be collected or transmitted to an authorised financing provider.
This may include identification, employment, income and financial information where required.
Technical Information
When you use our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Website interaction information
- Cookie identifiers
02How We Collect Information
Information may be collected when you:
- Visit our website
- Create an account
- Contact us
- Submit a vehicle enquiry
- Request a quotation
- Purchase or reserve a vehicle
- Request vehicle sourcing
- Apply for financing
- Rent a vehicle
- Book repairs or maintenance
- Purchase spare parts
- Request shipping or clearing services
- Subscribe to marketing communications
- Communicate with us through WhatsApp or social media
We may also receive information from service providers involved in completing a transaction where lawful and necessary.
03Why We Use Your Information
We may process personal information to:
- Respond to enquiries
- Process vehicle purchases and reservations
- Source vehicles
- Arrange vehicle importation
- Coordinate shipping and delivery
- Provide clearing and forwarding services
- Process rental bookings
- Provide repairs and maintenance
- Supply spare parts
- Process payments
- Facilitate financing applications
- Verify identity
- Prevent fraud
- Maintain transaction records
- Provide customer support
- Improve our website and services
- Send marketing communications where permitted
- Meet legal and regulatory obligations
04Consent and Other Lawful Processing
Where consent is required, we will seek appropriate consent before processing personal information.
Certain information may also need to be processed where necessary to perform a contract, meet a legal obligation or for another lawful purpose permitted under applicable law.
05Marketing Communications
Where required, we will obtain your consent before sending direct electronic marketing communications.
Marketing messages should provide an appropriate method for opting out.
You may ask us to stop sending marketing communications at any time.
Transactional messages relating to an existing enquiry, purchase, shipment, rental, repair or other service are different from promotional marketing communications.
07International Data Transfers
Because certain Ghanada Autos activities may involve both Ghana and Canada, information may need to be processed or transmitted internationally.
Where this occurs, we will take reasonable steps required by applicable law to safeguard personal information.
09Data Security
We use reasonable administrative, technical and organisational safeguards designed to protect personal information from unauthorised access, disclosure, alteration, loss or misuse.
No internet-based system can guarantee absolute security.
10Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable accounting, contractual, legal, regulatory and dispute-resolution requirements.
Information that is no longer required will be securely deleted, destroyed or anonymised where appropriate.
11Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including rights to:
- Request information about how your data is processed.
- Request access to personal information held about you.
- Request correction of inaccurate information.
- Object to certain processing.
- Withdraw consent where processing is based on consent.
- Object to direct marketing.
Certain rights may be subject to lawful limitations.
12Children's Privacy
Our automotive services are generally intended for adults capable of entering into vehicle and service transactions.
We do not knowingly seek to collect children's personal information through our website except where legally appropriate and necessary.
13Third-Party Websites
Our website may contain links to websites operated by third parties.
Ghanada Autos is not responsible for the privacy practices of independent third-party websites.
14Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, business practices or applicable law.
The current version will be published on our website.
15Contact Us
For questions, access requests, corrections, objections or other privacy-related matters, contact us using the details below.
Ghanada Autos
Takoradi, Ghana & Toronto, Canada